HZ
Hester Z
1 reviews | Active since Dec 2012
20 Apr 2026, 21:58
Very poor service
I moved to a new area since the 27 March 2026 and my Rain serviced is very poor. I have talk to Rain on the app about every 2nd day and they logged 3 calls and Nobby contacted me since and the problem not resolved yet. 30 March 2026 Ref ***April 2026 Ref ***April 2026 Ref ***6 This is the kind of service I have been receiving from the start. I pay every month for poor service.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
21 Apr 2026, 08:26Hi Hester
Thank you for bringing this to our attention.
We're sorry to hear about your experience.
Thank you for bringing this to our attention.
We're sorry to hear about your experience.
We’re looking into your enquiry and will be in touch shortly.
Regards,
rain.
Regards,
rain.
Rain's reply21 Apr 2026, 08:26
Official
Hi Hester
Thank you for bringing this to our attention.
We're sorry to hear about your experience.
Thank you for bringing this to our attention.
We're sorry to hear about your experience.
We’re looking into your enquiry and will be in touch shortly.
Regards,
rain.
Regards,
rain.
HZ
Hester Z's updateReviewer Update
22 Apr 2026, 17:48Good day. You phone ones 12H28 after you spoke to my husband and I was in a meeting and could not answer. When I got home we had no internet at all. You changed that name of our rain and our password did not work, so we could not link any of our devices to the WiFi. I had to go to askrain on the app and Arin assisted me to reset and change the name so we could use it and that our password worked.
So up until now, nobody contacted us again to ask if the problem was resolved or to give feedback on the fact that our service was not restored when you spoke to Willie yesterday.
Proof of my original complaint
Regards
Disappointed client
So up until now, nobody contacted us again to ask if the problem was resolved or to give feedback on the fact that our service was not restored when you spoke to Willie yesterday.
Proof of my original complaint
Regards
Disappointed client
HZ
Hester Z's update22 Apr 2026, 17:48
Reviewer Update
Good day. You phone ones 12H28 after you spoke to my husband and I was in a meeting and could not answer. When I got home we had no internet at all. You changed that name of our rain and our password did not work, so we could not link any of our devices to the WiFi. I had to go to askrain on the app and Arin assisted me to reset and change the name so we could use it and that our password worked.
So up until now, nobody contacted us again to ask if the problem was resolved or to give feedback on the fact that our service was not restored when you spoke to Willie yesterday.
Proof of my original complaint
Regards
Disappointed client
So up until now, nobody contacted us again to ask if the problem was resolved or to give feedback on the fact that our service was not restored when you spoke to Willie yesterday.
Proof of my original complaint
Regards
Disappointed client