Very poor service delivery and unprofessional customer service

Our router became faulty after loadshedding on the 21st November.I called in and the consultant advised me that a new router will be delivered within 3 to 5 working days.I called on the 30th and I was advised that the router was dispatched and out for delivery,I asked the consultant if it will still delivered on the 30th and she said she will me back,never happened.I called again and low and behold this consultant lacked listening skills,I was placed on hold and suddenly this noise erupted where everyone was laughing very close to the phone,I called out several times and someone put me hold,the consultant eventually came back and told me there is no manager and she will escalate and basically forced the call to end.I called a total of 10 times already,requested to speak to a manager,consultant told me there was no managers available,according to the consultants the query has been escalated several times my daughter lost her job as she is reliant on wifi,I informed the consultants,I even got an sms from rain on the 23rdDecember to inform me that I will have limited connectivity if I dont pay my subscription even though I last used data on the 21st November.Its been 6 weeks and still nothing,no router even though delivery was confirmed 6 weeks ago.This is beyond poor service delivery.