SP
Sonica P
1 reviews | Active since Apr 2020
03 Nov 2022, 11:37
Very poor service
I got my delivery from rain on Monday internet working fine until Tuesday morning no service after numerous email still waiting on a call the service is pathetic. When they want you to sign up for the service they call 10 times a day however when you facing issues there is no one available to help.Had rain for 4 days and only had internet for 4 hrs disgusting
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
03 Nov 2022, 11:58Hi Sonica.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply03 Nov 2022, 11:58
Official
Hi Sonica.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
SP
Sonica P's updateReviewer Update
03 Nov 2022, 11:59I just need my wifi working if not I'm gonna have to cancell
SP
Sonica P's update03 Nov 2022, 11:59
Reviewer Update
I just need my wifi working if not I'm gonna have to cancell
SP
Sonica P's updateReviewer Update
03 Nov 2022, 12:02I was advised my payment will go off on December 1st as I only got my delivery on October 31st so I'm failing to understand why that has changed
SP
Sonica P's update03 Nov 2022, 12:02
Reviewer Update
I was advised my payment will go off on December 1st as I only got my delivery on October 31st so I'm failing to understand why that has changed
SP
Sonica P's updateReviewer Update
03 Nov 2022, 12:21Ok so change my billing date to the 25th of the month so then my billing cycle runs from 25th to 24th cause this is questions I asked and your sales advisor **** to me to say first payment is on 1st December if this can't be fixed then cancell this agreement and collect your router pls
SP
Sonica P's update03 Nov 2022, 12:21
Reviewer Update
Ok so change my billing date to the 25th of the month so then my billing cycle runs from 25th to 24th cause this is questions I asked and your sales advisor **** to me to say first payment is on 1st December if this can't be fixed then cancell this agreement and collect your router pls
SP
Sonica P's updateReviewer Update
03 Nov 2022, 13:17I am able to connect now
SP
Sonica P's update03 Nov 2022, 13:17
Reviewer Update
I am able to connect now
SP
Sonica P's updateReviewer Update
03 Nov 2022, 14:06Thank you for resolving the issue
SP
Sonica P's update03 Nov 2022, 14:06
Reviewer Update
Thank you for resolving the issue