Very Poor service and their tower is always down

Back at it again this time they are not even willing to give me answers as why the tower is down, All I am getting is that they are aware of the situation and technicians are working on it. I am being told I need to wait for it. They cant even utilize me to connect to another tower. What rain does not understand is that we pay for a full service and not down time. If my 5G is not working that means i need to buy data from other service providers and that is money from my pocket. Last month I was down for 4 days and the *** and the Team leader on duty promised that i will be credited for the down time. For the month of June i have been down several time and expect to be credited for those day including the past 2 days. When rain is down it affects our pockets and we are being ****** off our hard earned money if they do not credit those days as promised. When signing up they will be quick to charge pro-rata fees but when it comes to down time they duck and dive with crediting us. We pay for a months service and expect to get a months worth of uptime.

Rain please credit me for the down time as promised.