VERY POOR SERVICE

I have had no internet since the 22/05/2022 however rain Debited my account the 20th and the debit order was successful, i have logged so many tickets throughout this week and all i get is that a rain agent will call me as soon as possible and till today no rain agent has called to assist me so i have called rain Monday and Tuesday and all they can say is they do apologize but my rain will automatically go on and till today my device is offline and i have no internet, but yet my brother who also have rain has internet and no problems with his rain which Cleary rain is just failing me but they not failing to take money from my account they don't seem to have any problems when its time for a debit order to go off but yet they have problems with giving me for what i paid for and no support what so ever. i do feel like canceling my rain account as the service I'm getting is not good and will not recommend that anyone uses rain as they are very quick to assist with signing up and taking payments but when it comes to them assisting with issues we as customers are facing they just don't care.. I AM VERY DISSAPOINTED WITH THE RAIN SERVICE. ITS NOT BAD, ITS POOR, VERY POOR.