TM
Tumelo M
1 reviews | Active since Dec 2012
06 Jul 2022, 15:53
Very poor-Rain Internet
Its been a full day since my rain sim and router where activated and haven't received internet as yet. I called in to investigate why and was told the tower was down. They couldn't provide me with an ETA of when I will get internet. This afternoon I went to the site in question and found an MTN employee that told me the reason why there isn't signal is because there's no power(not loadshedding related). Both MTN and Vodacom had generators powering their units however Rain was not being powered at all. The site number is ATGA938. We are then expected to pay. Since I'm on my 7 day trail, I am going to cancel this service.
Very poor!
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
06 Jul 2022, 15:57Hi Tumelo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply06 Jul 2022, 15:57
Official
Hi Tumelo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
TM
Tumelo M's updateReviewer Update
06 Jul 2022, 16:03Will send updated review as soon as its sorted
TM
Tumelo M's update06 Jul 2022, 16:03
Reviewer Update
Will send updated review as soon as its sorted
TM
Tumelo M's updateReviewer Update
06 Jul 2022, 17:34Hi,
Yes, that's the reason why I said it was down because of power. Other providers have setup generators at the units so that their clients are not affected.
Kindly do the same...
Yes, that's the reason why I said it was down because of power. Other providers have setup generators at the units so that their clients are not affected.
Kindly do the same...
TM
Tumelo M's update06 Jul 2022, 17:34
Reviewer Update
Hi,
Yes, that's the reason why I said it was down because of power. Other providers have setup generators at the units so that their clients are not affected.
Kindly do the same...
Yes, that's the reason why I said it was down because of power. Other providers have setup generators at the units so that their clients are not affected.
Kindly do the same...
TM
Tumelo M's updateReviewer Update
08 Jul 2022, 08:49Good morning,
I requested a cancelation yesterday however I haven't received any confirmation. Please arrange collection of your device and refund.
Thank you
I requested a cancelation yesterday however I haven't received any confirmation. Please arrange collection of your device and refund.
Thank you
TM
Tumelo M's update08 Jul 2022, 08:49
Reviewer Update
Good morning,
I requested a cancelation yesterday however I haven't received any confirmation. Please arrange collection of your device and refund.
Thank you
I requested a cancelation yesterday however I haven't received any confirmation. Please arrange collection of your device and refund.
Thank you
TM
Tumelo M's updateReviewer Update
12 Jul 2022, 21:53Hi,
Device was collected 2 days ago.
Please advise on when the refund will be made.
Regards,
Device was collected 2 days ago.
Please advise on when the refund will be made.
Regards,
TM
Tumelo M's update12 Jul 2022, 21:53
Reviewer Update
Hi,
Device was collected 2 days ago.
Please advise on when the refund will be made.
Regards,
Device was collected 2 days ago.
Please advise on when the refund will be made.
Regards,