Very poor customer service

Don't waste your time energy and money. Initially getting rain was effortless and worked fine for a month. After this I always had a problem with signal even though we have ample 5G coverage in the area. I had to restart the router at least once every 2 days as it just lost signal. During loadshedding the router did not revert to 4G as backup but just went red and there was no signal.

After a year I had issues cancelling it, it took 2 months of paying for a service I tried to cancel as no one comes back to you. After waiting at least 15 min on the phone for someone to assist they say they have initiated the cancellation but they did not.

After 5 months I want to retrieve my statements of each month but the website as well as the app only shows generating invoice, please come back later. I phoned, emailed, etc... but obviously to no avail.

If you have to get internet and you don't have the option of getting fiber at the moment, I suggest first see what other options there are. Rain looks attractive with its month-to-month internet packages, but it seems like I am not the only one that had issues with them. As they did not support me with the customer care they should have, I will also not be able to support them in giving a better review.