Very poor customer service and unauthorised deductions

I had an issue with rain last year where I did not have Wi-Fi for just over a month.Iconfirmed with several consultants that I won’t be charged for a service which I did not receive.In December almost a r1000 was deducted,January they deducted almost r200 less,in February and March they deducted and now from the 25th April until the 5th May they deducted 3times.I called the call centre and as usual the consultants are not helpful at all,the consultant advised me that I was in arrears for the month I did not receive any service,honestly Rain is the worst service provider,the consultants are unprofessional,***********,I really feel that u dhould develop and train your consultants,it’s noisy and terrible experience to speak to the consultants,the good ones excluded.The query regarding the triple deduction was escalated and I’m still waiting.