Very Poor Customer Service

I ordered my Rain One package at the end of October and only received it this week. I have now been struggling to activate it for 3 days with multiple tickets not resolved. #***6 and #***4 being the more recent tickets.

I called in more than 8 times each time that the call was answered in India I did not get any assistance at all. One agent named Dharey from India said that's not how you spell "Mxolisi" so you are in India and you gonna tell me how to spell a Zulu name? Okay. I don't know why the call centre is even in India to begin with.

I then spoke to multiple agents from Cape Town call centre but they were equally unhelpful and most even dropping the line on me. What kind of company allows their agents to do that to paying customers? Anyway lets skip over the unprofessional behaviour.

My main complaint here is why do you have a call centre when they are all unable to assist with anything? All of them just say they have escalated and nothing gets done, then you call the next day and still nothing gets done.

Credit to the last agent and team leader I spoke to Mihle and her team leader Nawaal, at least they showed an interest in assisting. But I am not hopeful, at this point I can see that Rain's processes are all broken and nothing even happens quickly except the debit order at the beginning of the month that one they don't miss.