wM
wendy M
1 reviews | Active since Jul 2011
15 Jul 2020, 18:05
Very Poor Connectivity with Rain Internet provider
I have been having serious internet connectivity issues since I received and started making use of your device. Continuous buffering and sometimes I do not have access at all although your mapping shows that the 4g connectivity in my areas is "Excellent". I have not had one day where i have not had connection issues. Who do iI make contact with you to cancel. As far as i understand it is a month to month contract as was advertised when I subscribed.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
15 Jul 2020, 18:47Hi Wendy
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
Rain's reply15 Jul 2020, 18:47
Official
Hi Wendy
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
wM
wendy M's updateReviewer Update
16 Jul 2020, 18:20Dear Fatima. I will not be posting my email address on this public platform. Perhaps you can advise a contact number which all subscribers / complaints can contact to get assistance. I have decided to cancel my facility with Rain and have received confirmation there of. I would appreciate if you could ensure that there are no further debits from my bank account
wM
wendy M's update16 Jul 2020, 18:20
Reviewer Update
Dear Fatima. I will not be posting my email address on this public platform. Perhaps you can advise a contact number which all subscribers / complaints can contact to get assistance. I have decided to cancel my facility with Rain and have received confirmation there of. I would appreciate if you could ensure that there are no further debits from my bank account
wM
wendy M's updateReviewer Update
16 Jul 2020, 18:21Dear Fatima. I will not be posting my email address on this public platform. Perhaps you can advise a contact number which all subscribers / complaints can contact to get assistance. I have decided to cancel my facility with Rain and have received confirmation there of. I would appreciate if you could ensure that there are no further debits from my bank account
wM
wendy M's update16 Jul 2020, 18:21
Reviewer Update
Dear Fatima. I will not be posting my email address on this public platform. Perhaps you can advise a contact number which all subscribers / complaints can contact to get assistance. I have decided to cancel my facility with Rain and have received confirmation there of. I would appreciate if you could ensure that there are no further debits from my bank account
wM
wendy M's updateReviewer Update
17 Jul 2020, 06:40I received confirmation that my facility with Rain will be cancelled wef 1 August 2020. I have NO service from today 17 July. I have paid for the entire month of July. What has happened Fatima. Rain remains ***********.
wM
wendy M's update17 Jul 2020, 06:40
Reviewer Update
I received confirmation that my facility with Rain will be cancelled wef 1 August 2020. I have NO service from today 17 July. I have paid for the entire month of July. What has happened Fatima. Rain remains ***********.