Very Irate

Yet again I have to explain myself on the 20th of another month after 5 months of explaining same thing clearly Rain doesn't not keep the promise. There's someone or the system is *********** as the sales agent that assisted me on the 19th Dec 2022. Now I'm sitting here with a deactivated router yet I have paid fully for the service. What is it so difficult for your billing department to change the payment date to the 25th of everything with no deactivation of the service? Can my service be restored ASAP. Ref #‪***‬