JS
Jason S
1 reviews | Active since Sept 2024
17 Oct 2025, 09:06
Very happy with our Rain Wifi.
We have had our Rain 5G Router now for 3 years and we are VERY happy with the service and the product. The wifi works well and the ease of use - Plug-in and it works is a real bonus when you are constantly moving your home furniture around.
We have recently opted in for the Rain-Go sim package and will see how that goes. We ported our numbers (extremely easy process btw) and will use this now exclusively going forward.
Helpful (0)
Replies (1)0
Replies (1)JS
Jason S's updateReviewer Update
04 Nov 2025, 09:13Update -
The monthly fee was declined due to insufficient funds but there was clearly enough in the account. I then paid the fee directly on the Rain Website and received confirmation that the payment was successful and the money was deducted from my account. This was on Saturday @ 20:56. Today is Tuesday and after MULTIPLE escalations, emails and Chatbot messages, our wifi is yet to be restored. Subsequently - our cellular package has also been suspended.
I have also made it abundantly clear that our home security camera system is connected to the wifi and we are currently in a legal battle that requires the footage.
With the lack of service when things go wrong, we are shopping around for a new service provider.
Also, lovely that you save money by using an overseas call centre THAT IS OF NO HELP IN OUR OWN COUNTRY! Pathetic.
The monthly fee was declined due to insufficient funds but there was clearly enough in the account. I then paid the fee directly on the Rain Website and received confirmation that the payment was successful and the money was deducted from my account. This was on Saturday @ 20:56. Today is Tuesday and after MULTIPLE escalations, emails and Chatbot messages, our wifi is yet to be restored. Subsequently - our cellular package has also been suspended.
I have also made it abundantly clear that our home security camera system is connected to the wifi and we are currently in a legal battle that requires the footage.
With the lack of service when things go wrong, we are shopping around for a new service provider.
Also, lovely that you save money by using an overseas call centre THAT IS OF NO HELP IN OUR OWN COUNTRY! Pathetic.
JS
Jason S's update04 Nov 2025, 09:13
Reviewer Update
Update -
The monthly fee was declined due to insufficient funds but there was clearly enough in the account. I then paid the fee directly on the Rain Website and received confirmation that the payment was successful and the money was deducted from my account. This was on Saturday @ 20:56. Today is Tuesday and after MULTIPLE escalations, emails and Chatbot messages, our wifi is yet to be restored. Subsequently - our cellular package has also been suspended.
I have also made it abundantly clear that our home security camera system is connected to the wifi and we are currently in a legal battle that requires the footage.
With the lack of service when things go wrong, we are shopping around for a new service provider.
Also, lovely that you save money by using an overseas call centre THAT IS OF NO HELP IN OUR OWN COUNTRY! Pathetic.
The monthly fee was declined due to insufficient funds but there was clearly enough in the account. I then paid the fee directly on the Rain Website and received confirmation that the payment was successful and the money was deducted from my account. This was on Saturday @ 20:56. Today is Tuesday and after MULTIPLE escalations, emails and Chatbot messages, our wifi is yet to be restored. Subsequently - our cellular package has also been suspended.
I have also made it abundantly clear that our home security camera system is connected to the wifi and we are currently in a legal battle that requires the footage.
With the lack of service when things go wrong, we are shopping around for a new service provider.
Also, lovely that you save money by using an overseas call centre THAT IS OF NO HELP IN OUR OWN COUNTRY! Pathetic.