1 reviews | Active since Nov 2012
VERY GOOD CUSTOMER SERVICE AND FEEDBACK.
I have been with Rain for a few years. I started with the 5G outdoor router, as i am obout 300 meters out of the coverage area. Minor hickups during this time, nothing serious. Vrey good 5G signal. A few months back i enquired about the 101 Router. I was informed that i had to cancel the current service and apply for a new 101 service. Witch i did. I collected the new 101 router from the shop in QUENSWOOD Pretoria. The Consultant explained that if i have weak 5G signal with the indoor router that i should change the settings to 4G. As it happened the 5G signal was about 50%, download speed was fine, but the upload speed was bad, 2mbs. As advised i switched to 4G. All went well accept during loadshedding and area power down the signal died down slowly. As for the recent few weeks the "no internet" bug appeared on 4G every night from round about 19h00. I contacted Rain via Facebook DM. ALLEN called me the next day and informed me that he will put in a DEVICE CHANGE for a outdoor router. I agreed. Allen said that it would take 3 to 5 days and that i will be contacted. It is now 2days an i am waiting patiently. It wood be nice to have 5G again as i do a lot of streaming.
As for the feedback i am very happy with RAIN customer service. And special thanks to ALLEN.
I will give feedback on the above matter.
Kind Regards Vanessa Visser
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards,
rain.
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards,
rain.
This is not acceptable for me.
I must also mention that with the previous HUAWEI outdoor router i had very good 5G signal. The current installed outdoor devices seems to be low budget devices.
I am now stuck with the same problem that i had before. Every night 4G gets intermittand "NO INTERNET" in my area.
Unfortunately this service does not need my needs, and i am in a situation that i need to cancel my Rain services.
Know i am in a battle to cancel my services as the cancellation feature on the website is non responsive.
Everything just seems to spiral downwards from here.
RAIN please advise, or contact me?
This is not acceptable for me.
I must also mention that with the previous HUAWEI outdoor router i had very good 5G signal. The current installed outdoor devices seems to be low budget devices.
I am now stuck with the same problem that i had before. Every night 4G gets intermittand "NO INTERNET" in my area.
Unfortunately this service does not need my needs, and i am in a situation that i need to cancel my Rain services.
Know i am in a battle to cancel my services as the cancellation feature on the website is non responsive.
Everything just seems to spiral downwards from here.
RAIN please advise, or contact me?
This is the worst expierience i have had with Rain in more than 5 years that i have been a client.
Nobody is perfect, and i have given Rain a few benifit of the doubt, and the problems got solved.
Now everytime i query, Rain replies and then i get gosted. No feedback.
Everyday a new consultant response that they are looking in to the problem.
Not one consultant trying to fix the problem.
Problems are escalated and then no frther feedback.
Worst customer service i've expierienced up to date.
Calling the Rain customer line, you are very lucky if the call is answered. Maybe because Rain contracted a call centre in India.
I am only 1 fish in the sea. Why should Rain worry about me.
No loyalty to loyal customers, new sighnup customers get al the great deals and old customers are not aloud to migrate to new specials.
This is the worst expierience i have had with Rain in more than 5 years that i have been a client.
Nobody is perfect, and i have given Rain a few benifit of the doubt, and the problems got solved.
Now everytime i query, Rain replies and then i get gosted. No feedback.
Everyday a new consultant response that they are looking in to the problem.
Not one consultant trying to fix the problem.
Problems are escalated and then no frther feedback.
Worst customer service i've expierienced up to date.
Calling the Rain customer line, you are very lucky if the call is answered. Maybe because Rain contracted a call centre in India.
I am only 1 fish in the sea. Why should Rain worry about me.
No loyalty to loyal customers, new sighnup customers get al the great deals and old customers are not aloud to migrate to new specials.
We're sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.