Very frustrating experience.

My initial contact with Rain made me feel very special. Since then it has been a bad experience. On Monday the 14th November at 10;03 I received a message that my SIM had been activated. I was very exited to test my 'Ultra-Fast Speed' subscription. Initial testing, after moving the router to various locations, my best upload speed was 1.68 Mbps. Within the hour of receiving the router I contacted Sales to cancel the subscription. Sales can't do cancellations so I was transferred to another section. I have spoken to support twice regarding collecting the router and both times I was told I need to wait to the end of the month. It is now the 2nd of the month and calling Sales and Support only leaves me listening to that music. Interesting thought: once your call is connected there is a message that says 'you have been correctly identified'. I suppose because they have identified you, they can ignore your call. I spoke to another person now and was assured the router will be collected. My advice to everyone, to avoid a very frustrating experience - STAY AWAY.