VERY DISHONEST NETWORK

THEY ARE VERY DISHONEST, DON'T WANT TO CREDIT ME THE 40 MINUTES I USED FROM A DIFFERENT NETWORK. I HAD TO CALL THEM WITH A NUMBER FROM A DIFFERENT NETWORK DUE TO THE INCORRECT BILLING THEY CHARGED ME ON THEIR LINE. WHEN I ASK THEM HOW WAS I SUPPOSED TO USE THE LINE OF WHICH I WAS CONTESTING IT'S BILLING THERE IS NO ANSWER.

TO PROVE THAT THEY COULD SEE THEY MADE A MISTAKE THEY CORRECTED THEIR MISTAKE AND INFORMED ME THAT THEIR HELLOPETER CONSULTANTS MADE A MISTAKE OF NOT INFORMING THEIR BILLING DEPARTMENT.

YES I UNDERSTAND THAT THEY CANNOT PAY MY MINUTES FROM A DIFFERENT NETWORK. HOWEVER THEY CAN USE WHATEVER FORMULA AS THEY DID BEFORE TO DECREASE MY SUBSCRIPTION FOR THE FOLLOWING MONTH.

SECONDLY I HAVE 2 OTHER LINES WITH THEM OF WHICH THEY COULD CREDIT WITH MY 40 MINUTES.

IT IS UNFAIR THAT THEY CONTINUE TO SAY THEY ARE UNABLE TO REFUND ME AS THEY ARE THE ONE'S WHO FORCED ME TO CALL THEM TO CORRECT MY LINE BILLING WHICH THEY SAW THAT THE MISTAKE WAS ON THEIR SIDE. SO IF I HAD NOT CALLED THEM HOW WOULD THEY HAVE CORRECTED IT?

AS ALREADY STATED THERE ARE VARIOUS WAYS THEY COULD REIMBURSE THOSE 40 MINUTES. TO EVEN PROVE THAT THOSE 40 MINUTES WERE USED TO CALL THEM I SENT THEM A STATEMENT OF THE NUMBER I USED WHICH IS MY CONTACT NUMBER WITH THEM IN THEIR RECORDS.