Very Disappointing Service

I have had rain for the past 2 years, never really had a problem with service since the Covid 19 Pandemic hit. But that said my rain service generally just worked. I ordered a new sim card during the lock down and the sim took a full month to be delivered and my email service requests were responded to very slowly. When the sim eventually arrived it took another 2 weeks for the sim to be activated. That being said once the service agent Thumba Mthombeni picked my request the sim was activated immediately. I'm not 100% convinced by the network infrastructure of rain because I have heard numerous other people complain about no signal, with that being said they do offer incredible value for money when the signal does work.