DH
Dorreen H
1 reviews | Active since Aug 2019
03 Feb 2021, 14:09
Very disappointed I want assistance please!
I am truly disappointed in the service. The sales service was great but the after sales is Terrible! I have paid in advance yet its two days later and I still have no internet. I was happy with my local provider and should never have left. The only reason qas because I am looking a internet without a dish. I was even just advised that I cannot speak to a supervisor. How is this acceptable?
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
03 Feb 2021, 16:34Good afternoon Dorreen
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on **********.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on **********.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Rain's reply03 Feb 2021, 16:34
Official
Good afternoon Dorreen
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on **********.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on **********.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
DH
Dorreen H's updateReviewer Update
03 Feb 2021, 19:43Good day,
Thanks for the response however I am already waiting 3 days so 3 more days just want cut it.
Requested a refund and will rather return to my local provider whom I previously used because in 7 years I was with them I NEVER had issues.
Only reason I wanted to move to Rain was for the 4 meg package as it doesn't not required a dish.
Very disappointing indead.
Regards
Thanks for the response however I am already waiting 3 days so 3 more days just want cut it.
Requested a refund and will rather return to my local provider whom I previously used because in 7 years I was with them I NEVER had issues.
Only reason I wanted to move to Rain was for the 4 meg package as it doesn't not required a dish.
Very disappointing indead.
Regards
DH
Dorreen H's update03 Feb 2021, 19:43
Reviewer Update
Good day,
Thanks for the response however I am already waiting 3 days so 3 more days just want cut it.
Requested a refund and will rather return to my local provider whom I previously used because in 7 years I was with them I NEVER had issues.
Only reason I wanted to move to Rain was for the 4 meg package as it doesn't not required a dish.
Very disappointing indead.
Regards
Thanks for the response however I am already waiting 3 days so 3 more days just want cut it.
Requested a refund and will rather return to my local provider whom I previously used because in 7 years I was with them I NEVER had issues.
Only reason I wanted to move to Rain was for the 4 meg package as it doesn't not required a dish.
Very disappointing indead.
Regards