Very disappointed

I've been requesting a refund since 03 September 2022. Second time I try to use Rain and got disappointed as the first time they phone immediately sending me a link for payment after reassuring me we will get rain signal on the farm. Paid the money got the sim and no signal. I had to request a refund that I got eventually.

This time I was sceptical but said I'll use them again we are on a new plot they phoned me immediately. Sending link for payment. All they ask is proof of residence and I'd to get your SIM.

The RAM driver comes here told me sorry the call centre never told me I need my proof of residence stamped by the police. Before getting my sim? The day before I had the car if they told me so I would do so. The day and 2 weeks after I did not have the car so I had to cancel the service before it even started. Now since 03 September no response from Rain on email or on the site? No call nothing. It's been 13 days no response? But when they wanted me to pay it wasn't even 5 Min and they contacted me?

I want this resolved Today. Some one from ran better contact me as this is the most pathetic service I've ever received!

Reference Number: ***.