AC
Amanda C

1 reviews | Active since Jan 2018

28 Mar 2021, 17:57

Very disappointed

I have been without wifi since monday the 22 of march 2021. The call centre does not know what they are doing, the one says one thing and another says something else. They keep tell me that towers are down. They never phone you back after they promise you that they will. Everything has to be esculated to the technical department whom also dont phone you back. Why should they care... Its not them sitting without wifi. I have lost so much money due to me not being able to work. Nevertheless not if talking aboit my airtime because they never call you back. I have spend over R500 just on airtime because they put you on hold every sinhle time.

Or its please restart your device, take out the sim card, change you apn settings.... I did this over 30 times in this last week.

I am so disappointed. But hey we live in south africa, why would anyone care about their customers.

I WILL NOT RECOMMEND RAIN INTERNET TO ANYONE!!! YOU GET TREATED LIKE A NOBODY AND YOU NEVER HAVE INTERNET ACCESS!!!!

0
Replies (1)
Rain
Rain's reply29 Mar 2021, 07:46
Official
Good morning, Amanda.

I hope you are doing well today.
Kindly accept my apology for the inconvenience. I have sent your ticket to the networks team for further assistance.

Kind Regards 
Mosa