NH
Nadine H
1 reviews | Active since Jul 2020
11 Feb 2021, 09:31
Very disappointed
My payment did not go off again, second month in a row so I have to go in and then do it manually, I have been trying to do so this month from the 3rd then system was down due to upgrades then I tried again, contacted numerous times to get it resolved as my payment keeps getting declined not resolved! Now my internet is switched off. I am using this for work so I am unable to do my work. I tried calling and can not get through! Get this resolved please!!!!!!!!!! I have had endless problems and I am now sick of it
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
11 Feb 2021, 09:49Good morning Nadine.
I trust you are well
I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
Rain's reply11 Feb 2021, 09:49
Official
Good morning Nadine.
I trust you are well
I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
NH
Nadine H's updateReviewer Update
11 Feb 2021, 11:30Thanks but I still havent received a call I need this resolved by 15:00
NH
Nadine H's update11 Feb 2021, 11:30
Reviewer Update
Thanks but I still havent received a call I need this resolved by 15:00
NH
Nadine H's updateReviewer Update
11 Feb 2021, 12:48and still waiting!
NH
Nadine H's update11 Feb 2021, 12:48
Reviewer Update
and still waiting!
NH
Nadine H's updateReviewer Update
11 Feb 2021, 13:26This is getting ridiculous now! I have been waiting since this morning and I still cant get through. I have an online meeting at 18:00 I need my internet on by then!!!!!
NH
Nadine H's update11 Feb 2021, 13:26
Reviewer Update
This is getting ridiculous now! I have been waiting since this morning and I still cant get through. I have an online meeting at 18:00 I need my internet on by then!!!!!
NH
Nadine H's updateReviewer Update
12 Feb 2021, 10:14So after a whole day without my problem being resolved and a whole morning I eventually got through and one of your agents Thuleni assisted me with my connection problem he was a great help! I still need my billing issue sorted tho
NH
Nadine H's update12 Feb 2021, 10:14
Reviewer Update
So after a whole day without my problem being resolved and a whole morning I eventually got through and one of your agents Thuleni assisted me with my connection problem he was a great help! I still need my billing issue sorted tho