VERY DISAPPOINTED!!!

I have never been so disappointed with Wi-Fi in my life!!! I've received my Rain router on the 2nd of May, and I've been trying to get hold of Rain since today (22 May 2025) and no one has come back to me for support. When they phone me back, all they keep saying is "we'll escalate the problem" and I'm still waiting for assistance. They can't give me any good reason for why my Internet is not working. It's been 20 days already. They keep telling me to be patient, but what normal person can be patient after 20 days of waiting? I've never been so irritated and disappointed in my life!!! They phoned me a week ago to say that something is wrong with my router and that they will send someone to collect it and replace it with a new one. A few days ago they phoned again saying that they will switch the Internet on. They don't even know what the real problem is or how to help customers in need. I'm sitting with a router for 20 full days and it means nothing. I tried registering so many times but I fail to do so. Rain employees can't even help me. I would never recommend Rain Wi-Fi to anyone. It's the worst and most pathetic service I've ever had!!!