Very difficult to cancel Rain account

i wish to cancel my rain account. on my Rain online profile there is no option to cancel immediately, the only option is to request a cancellation. I requested the first cancellation on 1 March 2022 and i received an automated response stating that a consultant would contact me within 24 hours to attend to my request. On the 2nd March i had not received a reply so i went back to my online profile and requested to cancel a 2nd time. Again i received the automated response stating that someone would contact me to cancel within 24 hours. On 3rd march still nothing, so i called the helpline and spoke to a consultant who advised that they would escalate the matter to try and get somebody to contact me to process my cancellation. my reference number for this call is ***9. I still had no response and over the following days so I went online 3 more times to request to cancel. Each time i receive the 24 hour promise, but nobody contacts me. I have called the call centre a second time and explained everything and the consultant advised that she would escalate the matter again. The reference number for the second call is ***3. Today is 8 March so it has been 1 week that I have been trying to cancel my Rain account and still no luck. I have been back online and requested the cancellation again today, but I doubt it will work because it has never worked before. I don't know what else to do to try and cancel so I am writing this complaint. I hope someone reading this will use whatever other processes are available to assist me to cancel. Regardless, it is clear that Rain has made it extremely difficult to cancel. The consultant advised that the problems with cancelling are only for the 5G services, but I don't know if this is true.