Very bad support service and app service

I have sent numerous tickets from the app to the support centre with no feedback. Why don't they assist people. Have RAIN seen what people have been writing about the service on FB lately! What does it mean when the APP gives you the option of partial pay? The app says pay R595 now and come back to pay the rest before the next payment date! Does that mean that if R595 is paid that reconnection will be done? When is the next payment date? It does not explain these things on the app so there is no clarity to these things. Kindly please explain this to me and assist me as the department where I have been sending tickets to don't reply and your number just rings and rings. What does that PARTIAL PAY mean? Reconnection or not? And when is the next payment date ?