VERY BAD SERVICE FROM RAIN

RAIN WAS PAID VIA EASY PAY, NEVER BEING TOPPED UP FOR THE MONTH OF AUGUST AND IF YOU CALL THEY SAY ITS ALREADY BEING USED UP. HOW? TRIED TO LOG ONTO RAIN GO APP BUT CAN NOT, IT KEEP REJECTING EMAIL AND PASSWORD, EVEN OF YOU REQUEST FORGET PASSWORD, NO EMAIL UPON RESPONSE. WE EVEN NEVER GET A STATEMENT FROM THEN. THE ONLY OPTION IS TO CANCEL (OR NEVER EVEN GET RAIN SERVICE AT ALL)