VERY BAD SERVICE FROM NEW ISP RAIN MOBILE

Ive reported an Issue its been over 24hrs, my issue reported is still not resolved. Ive been informed that my issue was related to an outage that was experienced yesterday . Im still having the same issues and the support agents cannot provide me with feedback. Ive been on the line for over an hour trying to speak to a manager. The manager Ryan Frayser told me as a client that im inpatient. I have recorded this conversation as i want to take this up with ICASA after my issue is resolved