Very bad service

Very bad Customer service, when you get answer it is people from the Phillipeans you need to deal with, alot of miss understanding each other and they are quite rude also, I am with rain quite awhile now and since I signed up with them we had problems with my Debit order so I had to pay manually every month, which is not my biggest concern, My current issue is that from the 31st of March 2025 in the afternoon my service has been suspended, upon calling and holding on for a long time I was told that the problem with my debit order is at my bank and I must sort it out with them, no problem I said but also told the consultant that I will pay my account on the %th and will go over the weekend to resolve the problem with my bank, he said it is okay then, on 2nd of March my service was still suspended and I **** a payment in the full amount, since then after I made the full payment they still did not re-connect my service. After a few calls to the Customer care centre I was told to phone the when I am at the router so they can advice me how to reset it, but as I told them some other consultant already mailed me the procedure and I already tried it and still nothing the consultant got agro and said well thats the only way they can help me, what is so difficult to re-connect ones service. I am at the point where I want to cancel my subscription and move to a new internet provider