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Vanes M

1 reviews | Active since Aug 2014

14 Apr 2022, 11:38

VERY BAD SERVICE AND DISHONEST

I have cancelled there service on the 25th of March 2022 on the my rain app. I received no reply from the service provider except for the ticket that they will contact me regarding the cancellation. (I took a screenshot of the message) .When I phoned their call centre they said that they did not receive the cancellation request and that they are going to deduct another premium. When I asked what is the use of the app, they lady could not answer me.

While we were on Rain 5G, there were no signal which I reported through the my rain app. It is strange they rep**** on that but as soon as I cancelled it they did not receive the request.

That is totally unacceptable. I am very happy that I cancelled their services. They are dishonest.

Vanessa Moore

0
Replies (3)
Rain
Rain's reply14 Apr 2022, 11:44
Official
Hi Vanes 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain.
VM
Vanes M's update14 Apr 2022, 12:06
Reviewer Update
I will believe it when I see it. You make promises which you do not keep, like on the my rain app. "An agent will get in touch soon to process your cancellation, and then no one contacts me" and if I contact you then you did get the cancellation but on the ticket it clearly show that the message went through. I will definitely spread the word about the service I got from rain if this is not fixed immediately. This is NOT ACCEPTABLE. If your system is not working do not tell the public to use it!!!!!!
VM
Vanes M's update14 Apr 2022, 13:41
Reviewer Update
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