DF
Daniel F
1 reviews | Active since Mar 2013
06 Jan 2024, 16:05
Very bad service
Rain has not deducted their monthly debit order. We have done thheir payment, we cant even go through on calls to them. I have sent proof of payment numerous times. Customer service has acknowledged the pop and they still cant assist, just keep stating they sent it to billing, thats all. I have even been to the Queenswood branch today. Im sitting with no internet that has been paid for. This is really not okay.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
06 Jan 2024, 16:14 Hi Daniel Fourie.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply06 Jan 2024, 16:14
Official
Hi Daniel Fourie.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
DF
Daniel F's updateReviewer Update
06 Jan 2024, 16:26Hi. It has been sent a few times. Thelast Ref i got is ***1.
DF
Daniel F's update06 Jan 2024, 16:26
Reviewer Update
Hi. It has been sent a few times. Thelast Ref i got is ***1.
DF
Daniel F's updateReviewer Update
07 Jan 2024, 11:35This is such a bad service. After whole instance this morning my internet has been connected, only to see it was for a few hours now it is disconnected yet AGAIN??
Calling customer service is of no help as they say billing department doesnt work on Sundays..(So who connected it this morning and disconnected it ...)
No i have to wait until Monday to see if Rain CAN assist. If i knew this was the service Rain gives i would have never signed up for this.
Calling customer service is of no help as they say billing department doesnt work on Sundays..(So who connected it this morning and disconnected it ...)
No i have to wait until Monday to see if Rain CAN assist. If i knew this was the service Rain gives i would have never signed up for this.
DF
Daniel F's update07 Jan 2024, 11:35
Reviewer Update
This is such a bad service. After whole instance this morning my internet has been connected, only to see it was for a few hours now it is disconnected yet AGAIN??
Calling customer service is of no help as they say billing department doesnt work on Sundays..(So who connected it this morning and disconnected it ...)
No i have to wait until Monday to see if Rain CAN assist. If i knew this was the service Rain gives i would have never signed up for this.
Calling customer service is of no help as they say billing department doesnt work on Sundays..(So who connected it this morning and disconnected it ...)
No i have to wait until Monday to see if Rain CAN assist. If i knew this was the service Rain gives i would have never signed up for this.