Very bad service

Item: Rain
Rating: 1
Author: Ntombi M

Im greatly disappointed I pay for 10GB plus unlimited home WiFi on my loop device however once the 10GB is depleted my loop network no longer works I have called and emailed your team with no assistance instead the technician was unable to assist me and had promised that a network would contact me till date nothing it's now the end of the month and I'll be expected to pay again to reconnect for what ?

Helpful (0)

Replies (2)

Rain's replyOfficial

30 Mar 2026, 09:49

Hi Ntombi

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply30 Mar 2026, 09:49

Official

Hi Ntombi

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Ntombi M's updateReviewer Update

30 Mar 2026, 16:22

I'll still pay for a service I have not received and even after the consultant contacts me no resolution will be reached.

Ntombi M's update30 Mar 2026, 16:22

Reviewer Update

I'll still pay for a service I have not received and even after the consultant contacts me no resolution will be reached.