EB
Eileen B
1 reviews | Active since May 2024
06 Feb 2025, 14:45
Very bad service
I canceled my month to month contract end of December 2024. I blocked the money order on my bank account so no money can go of on the 1st of January 2025. They switched off the internet service on the 1st of January 2025. But they keep sending me notice I owe them money and every day they try and take money off my account, the bank charges me for the fail attempts. I have phone them but no help. I have used there chatbot. All I get are reference nr and no other contact gets make. I even emailed the customers service department. Got an email back saying that email is unattended.
They are very helpful when you sign up but other than that they don't help with any problems.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
06 Feb 2025, 14:58Hey Eileen B,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply06 Feb 2025, 14:58
Official
Hey Eileen B,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
EB
Eileen B's updateReviewer Update
07 Feb 2025, 09:51So yesterday I received a phone call telling me they will stop trying to take money and contract is canceled.
Today at 7:15 again charges on my account from my bank because they again tried to take money.
This is really the worst service and biggest liers when it comes to wifi services.
Be very careful of this company. They can't even tell me why they don't respond when you try to contact them.
Like I said they are full of wonderful service when you want to join but after they don't care if they help you.
Today at 7:15 again charges on my account from my bank because they again tried to take money.
This is really the worst service and biggest liers when it comes to wifi services.
Be very careful of this company. They can't even tell me why they don't respond when you try to contact them.
Like I said they are full of wonderful service when you want to join but after they don't care if they help you.
EB
Eileen B's update07 Feb 2025, 09:51
Reviewer Update
So yesterday I received a phone call telling me they will stop trying to take money and contract is canceled.
Today at 7:15 again charges on my account from my bank because they again tried to take money.
This is really the worst service and biggest liers when it comes to wifi services.
Be very careful of this company. They can't even tell me why they don't respond when you try to contact them.
Like I said they are full of wonderful service when you want to join but after they don't care if they help you.
Today at 7:15 again charges on my account from my bank because they again tried to take money.
This is really the worst service and biggest liers when it comes to wifi services.
Be very careful of this company. They can't even tell me why they don't respond when you try to contact them.
Like I said they are full of wonderful service when you want to join but after they don't care if they help you.
EB
Eileen B's updateReviewer Update
07 Feb 2025, 10:29I have on my account that you still tried to debit so by all means send me details where I can send the proof of this .
If I can post it on here I would.
It says Rain ZA just as the rest 23 times since I canceled and this has happened.
So explain to me how long am I suppose to wait for this cancellation to finalize since yesterday was told no further debits will be made.
Obviously if it shows on my bank every day including today then it was not done
If I can post it on here I would.
It says Rain ZA just as the rest 23 times since I canceled and this has happened.
So explain to me how long am I suppose to wait for this cancellation to finalize since yesterday was told no further debits will be made.
Obviously if it shows on my bank every day including today then it was not done
EB
Eileen B's update07 Feb 2025, 10:29
Reviewer Update
I have on my account that you still tried to debit so by all means send me details where I can send the proof of this .
If I can post it on here I would.
It says Rain ZA just as the rest 23 times since I canceled and this has happened.
So explain to me how long am I suppose to wait for this cancellation to finalize since yesterday was told no further debits will be made.
Obviously if it shows on my bank every day including today then it was not done
If I can post it on here I would.
It says Rain ZA just as the rest 23 times since I canceled and this has happened.
So explain to me how long am I suppose to wait for this cancellation to finalize since yesterday was told no further debits will be made.
Obviously if it shows on my bank every day including today then it was not done
EB
Eileen B's updateReviewer Update
07 Feb 2025, 10:58Email has-been send with photo regarding today's transaction
EB
Eileen B's update07 Feb 2025, 10:58
Reviewer Update
Email has-been send with photo regarding today's transaction