VERY BAD SERVICE

We have a lodged a complaint to Rain of not getting signal but we must pay R699.00 every month.

They once contacted us 3 weeks ago and said they will send out a technician of which the did and the technician advised us that we do not have a signal on the 5G Router and that he will arrange for a 4G Router to be delivered and my account to be credited.

It is 2 months now that I am complaining if NO SIGNAL for which I paid R699.00 for each month for no service.

Up to date NOTHING happened.

DO I have to keep on reminding them or what as my account must be credited for two months and I am still waiting for the 4G Router to be delivered.

I Urgently need this problem to be fixed as I need Wifi to do my work and cannot work because of Rain as they are RELIABLE.