ZY
Zanele Y
1 reviews | Active since Nov 2022
07 Feb 2024, 18:01
VERY BAD SERVICE
I am uphold at the service I got from rain, the advisors are rude and speak with attitude I have been without internet now for almost three days. The one advisor I asked what her name and surname is and she blatantly refused to give me her name and surname I asked to speak to a manager and she gave me a story and **** to me ,i will be taking this further if you cant get the correct people to do this job then get competent people do the job, I WILL BE ALSO TAKING YOU TO THE OMBUDS I will escalate this further to your CEO YOU ARE TESTING ME AND TAKING ME FOR A FOOL I WILL DEAL WITH YOU AND YOUR LOUSY CALL CENTRE
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
07 Feb 2024, 18:18Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply07 Feb 2024, 18:18
Official
Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
ZY
Zanele Y's updateReviewer Update
09 Feb 2024, 10:30Good day I am still waiting for a call back from the lady who called me,my Rain was connected and disconnected again this morning what the hell is going here? I'm going to the ombudsman I cannot deal with you and I'm going to cancel my subscription
ZY
Zanele Y's update09 Feb 2024, 10:30
Reviewer Update
Good day I am still waiting for a call back from the lady who called me,my Rain was connected and disconnected again this morning what the hell is going here? I'm going to the ombudsman I cannot deal with you and I'm going to cancel my subscription
ZY
Zanele Y's updateReviewer Update
09 Feb 2024, 15:59Good day, rain is the most useless company I've ever had, I had to consultants call one from the credit department and another one whom I was dealing with, both of them don't have their stories and you have left me no Choice but to go to the ombudsman,the first consultant advised me of a payment which was not made in August... The other consultants says it was made in August and this bill that I am owing is from December 2022???
Then she further lies to me to tell me that she doesnt know of eta for me getting the call recordings as this is what I will present to my lawyers and the ombudsman also I already have a call recording if the lady by the name of iviwe who was very rude to me and didn't want to give me her surname..... I still don't have internet because rain cannot get their facts straight and leaving me disadvantaged and I'm losing a lot of money everyday I don't have internet I'm also going to report you to the consumers forum this is absolute nonsense
Then she further lies to me to tell me that she doesnt know of eta for me getting the call recordings as this is what I will present to my lawyers and the ombudsman also I already have a call recording if the lady by the name of iviwe who was very rude to me and didn't want to give me her surname..... I still don't have internet because rain cannot get their facts straight and leaving me disadvantaged and I'm losing a lot of money everyday I don't have internet I'm also going to report you to the consumers forum this is absolute nonsense
ZY
Zanele Y's update09 Feb 2024, 15:59
Reviewer Update
Good day, rain is the most useless company I've ever had, I had to consultants call one from the credit department and another one whom I was dealing with, both of them don't have their stories and you have left me no Choice but to go to the ombudsman,the first consultant advised me of a payment which was not made in August... The other consultants says it was made in August and this bill that I am owing is from December 2022???
Then she further lies to me to tell me that she doesnt know of eta for me getting the call recordings as this is what I will present to my lawyers and the ombudsman also I already have a call recording if the lady by the name of iviwe who was very rude to me and didn't want to give me her surname..... I still don't have internet because rain cannot get their facts straight and leaving me disadvantaged and I'm losing a lot of money everyday I don't have internet I'm also going to report you to the consumers forum this is absolute nonsense
Then she further lies to me to tell me that she doesnt know of eta for me getting the call recordings as this is what I will present to my lawyers and the ombudsman also I already have a call recording if the lady by the name of iviwe who was very rude to me and didn't want to give me her surname..... I still don't have internet because rain cannot get their facts straight and leaving me disadvantaged and I'm losing a lot of money everyday I don't have internet I'm also going to report you to the consumers forum this is absolute nonsense