ID
Irvin D
1 reviews | Active since Jul 2020
27 Jul 2020, 16:25
Very BAD Experience, No service delivery
I purchased the 4G unlimited with Rain on 12 July. The Rain sim was delivered by RAM on Saturday 18 July and Rains website says that one must wait for activation and to expect an sms or email. Activation still has not been done and unable to get hold of Rain. I sent an email to support at Rain on 20 July and an email was received that an agent will respond within 24-48 hours and to date still nothing from Rain. Another follow up email was sent 23 July and am still waiting for someone to respond. I've paid for something I that I have no access to and face a second billing for this package on 1 August. Very disappointed with Rains service delivery, leaving a bitter taste in my mouth.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
27 Jul 2020, 16:56Hi Irvin,
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mmaphefo
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mmaphefo
Rain's reply27 Jul 2020, 16:56
Official
Hi Irvin,
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mmaphefo
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mmaphefo
ID
Irvin D's updateReviewer Update
28 Jul 2020, 19:26Good day Mmaphefo
I received an email from Neliswa Saunders on 27 July requesting a picture of the sim and sim package and this has been sent to her and I have also raised my concern that in light of paying for a full month without having access to the package I've paid for, and given the amount of days left to 31 July that a pro rata should be app**** if the sim is activated before 31 July and also taking into account that the next billing date is 1 August. How can I be expected to pay for something I do not have access to. Neliswa has NOT responded to my email to her on 27 July. Given the current circumstances and the poor service delivery, I no longer wish to continue with this purchase and want a FULL REFUND. Please arrange the refund immediately.
I received an email from Neliswa Saunders on 27 July requesting a picture of the sim and sim package and this has been sent to her and I have also raised my concern that in light of paying for a full month without having access to the package I've paid for, and given the amount of days left to 31 July that a pro rata should be app**** if the sim is activated before 31 July and also taking into account that the next billing date is 1 August. How can I be expected to pay for something I do not have access to. Neliswa has NOT responded to my email to her on 27 July. Given the current circumstances and the poor service delivery, I no longer wish to continue with this purchase and want a FULL REFUND. Please arrange the refund immediately.
ID
Irvin D's update28 Jul 2020, 19:26
Reviewer Update
Good day Mmaphefo
I received an email from Neliswa Saunders on 27 July requesting a picture of the sim and sim package and this has been sent to her and I have also raised my concern that in light of paying for a full month without having access to the package I've paid for, and given the amount of days left to 31 July that a pro rata should be app**** if the sim is activated before 31 July and also taking into account that the next billing date is 1 August. How can I be expected to pay for something I do not have access to. Neliswa has NOT responded to my email to her on 27 July. Given the current circumstances and the poor service delivery, I no longer wish to continue with this purchase and want a FULL REFUND. Please arrange the refund immediately.
I received an email from Neliswa Saunders on 27 July requesting a picture of the sim and sim package and this has been sent to her and I have also raised my concern that in light of paying for a full month without having access to the package I've paid for, and given the amount of days left to 31 July that a pro rata should be app**** if the sim is activated before 31 July and also taking into account that the next billing date is 1 August. How can I be expected to pay for something I do not have access to. Neliswa has NOT responded to my email to her on 27 July. Given the current circumstances and the poor service delivery, I no longer wish to continue with this purchase and want a FULL REFUND. Please arrange the refund immediately.