Very bad Customer Service

I am lost for words. Lost network connection early November. I logged a ticket, and was told that there was a problem with the network towers and that the engineers are working on them.

Ever since then, I never received any feedback. A whole month passed, and I got debited end of November for a service I did not even use. Logged another ticket earlier this month, and an agent called, claiming that the issue was the sim card. Processed a sim swap, with hope that it would work, but the new sim also has no connectivity.

I moved around to different areas, and some of the areas had connectivity, but here at home it still does not connect. I had been with Rain since 2019, and had over 80% network coverage, but last month it just dropped to 0 all of a sudden. It cannot just go from over 80% to no connectivity for no reason. I am done with Rain and would never recommend it to anyone living outside the urban areas. I just need them to refund my money for November as this is not even my fault.