MS
Marvin S
1 reviews | Active since Apr 2014
15 Feb 2021, 17:32
Very bad customer service
I bought a Rain sim card, they delivered the sim, it has been 4 whole days I am waiting for activation. I have called in twice today on the 4th day and they promised immediate activation since this has been escalated. I have lost out on a day of work because the stuff i need to do requires large amounts of data which is costing me a fortune but still cannot complete because it's too costly. This is ******* customer service and I have not even started with this ISP and I am having the worst experience yet. Our employers don't care if we having problems with our ISP, they should know as customers we pay for the service and expect them to be reliable, this really has me peeved off.
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Replies (2)
Rain's replyOfficial
16 Feb 2021, 07:19Good morning Marvin.
Apologies for the late response, we have received a high volume of queries due to our system upgrade over the past few days. Please note that I have also escalated your ticket for the activation.
Regards
Mosa
Apologies for the late response, we have received a high volume of queries due to our system upgrade over the past few days. Please note that I have also escalated your ticket for the activation.
Regards
Mosa
Rain's reply16 Feb 2021, 07:19
Official
Good morning Marvin.
Apologies for the late response, we have received a high volume of queries due to our system upgrade over the past few days. Please note that I have also escalated your ticket for the activation.
Regards
Mosa
Apologies for the late response, we have received a high volume of queries due to our system upgrade over the past few days. Please note that I have also escalated your ticket for the activation.
Regards
Mosa
MS
Marvin S's updateReviewer Update
16 Feb 2021, 08:46Hi Mosa,
It has been 6 days now and my status on my profile still sits as "queued for delivery" and not delivered. I have called in thrice and now there are 4 escalations app**** without activation. Us as consumers should not suffer because of your system upgrade, proper measures supposed to be in place. I am a Software Developer and I understand the process....this has big question marks for me...but as still as i suffer on spending big money on data until you guys activate me...i will be a grumpy goose...
Enjoy your day Mosa
It has been 6 days now and my status on my profile still sits as "queued for delivery" and not delivered. I have called in thrice and now there are 4 escalations app**** without activation. Us as consumers should not suffer because of your system upgrade, proper measures supposed to be in place. I am a Software Developer and I understand the process....this has big question marks for me...but as still as i suffer on spending big money on data until you guys activate me...i will be a grumpy goose...
Enjoy your day Mosa
MS
Marvin S's update16 Feb 2021, 08:46
Reviewer Update
Hi Mosa,
It has been 6 days now and my status on my profile still sits as "queued for delivery" and not delivered. I have called in thrice and now there are 4 escalations app**** without activation. Us as consumers should not suffer because of your system upgrade, proper measures supposed to be in place. I am a Software Developer and I understand the process....this has big question marks for me...but as still as i suffer on spending big money on data until you guys activate me...i will be a grumpy goose...
Enjoy your day Mosa
It has been 6 days now and my status on my profile still sits as "queued for delivery" and not delivered. I have called in thrice and now there are 4 escalations app**** without activation. Us as consumers should not suffer because of your system upgrade, proper measures supposed to be in place. I am a Software Developer and I understand the process....this has big question marks for me...but as still as i suffer on spending big money on data until you guys activate me...i will be a grumpy goose...
Enjoy your day Mosa