EE
Eric E
1 reviews | Active since Sept 2023
05 Dec 2024, 18:02
Very bad customer service
Unfortunately I've taken out a contract with Rain 2 months ago.My account is meant to be debited on the first of every month.This is not happening so I have to do a manual payment.Cannot get anyone from rain to explain why they are not debiting my account.Im meant to get 1 hour talk time and 2 gigs data.Have not had this since the start of my contract with rain.Cannot get assistance from rain when I try to contact them
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
05 Dec 2024, 18:37Hi Eric,
Thank you for bringing your SIM card and billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your SIM card and billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply05 Dec 2024, 18:37
Official
Hi Eric,
Thank you for bringing your SIM card and billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your SIM card and billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
EE
Eric E's updateReviewer Update
05 Dec 2024, 19:36I have tried numerous times to get assistance from Rain,nobody has got back to me.I will expose your terrible customer service on social Additionally I will take up this matter with the following
- Independent Communications Authority of South Africa (ICASA)
- Consumer Goods and Services Ombud (CGSO)
- National Consumer Commission (NCC).
- Internet Service Providers' Association (ISPA)
EE
Eric E's update05 Dec 2024, 19:36
Reviewer Update
I have tried numerous times to get assistance from Rain,nobody has got back to me.I will expose your terrible customer service on social Additionally I will take up this matter with the following
- Independent Communications Authority of South Africa (ICASA)
- Consumer Goods and Services Ombud (CGSO)
- National Consumer Commission (NCC).
- Internet Service Providers' Association (ISPA)
EE
Eric E's updateReviewer Update
06 Dec 2024, 15:34On a positive note the assistance that I received from Kapeso has been outstanding.Im very impressed by her professionalism ,expertise and efficiency.She is way to good for a Micky Mouse organization like rain.
Next step is that I will be in contact with the Internet Service Providers' Association (ISPA)
EE
Eric E's update06 Dec 2024, 15:34
Reviewer Update
On a positive note the assistance that I received from Kapeso has been outstanding.Im very impressed by her professionalism ,expertise and efficiency.She is way to good for a Micky Mouse organization like rain.
Next step is that I will be in contact with the Internet Service Providers' Association (ISPA)