Very Bad - Customer and Technical Support

I have been a rain customer for sometime and a satisfied customer until now, Friday 19th November our connectivity kept connecting and disconnecting the whole day when finally on Friday evening it lost signal all together, I contacted Rain on Saturday to log my concern and was given the run around the whole day from various call agents and each one with a different solution to my problem which did not work, long story short today is Wednesday 24th November and still no internet from rain, I was told a technician would come to my address to analyze the problem on the 23rd November, however that did not happen even though I was told that some had been to my house, well I work from home and no one pitched up at my house. It has cost me almost R 2000.00 already just stay connected so that I can proceed with my work. I logged a call again this morning with just be told it will be escalated. Your call agents are extremely professional when it comes to dealing with unhappy clients like myself as they dont deal well with customer concerns.

How long should I wait for some one to assist in getting me connected so that I can proceed with my business as I am losing money due to Rain inabilities to correct the matter in a timeously fashion. You should be nominated for best customer support - it really works for you.