Very bad

So I currently cannot afford the Rain 5G for R499 that I took out. When I went to their website to cancel the option was not there saying that I must pay R499 first. I sent them an email to suspend my account and there should be no more piled up bills since I can’t afford it currently and to also stop sending debits into my account. A consultant called me and we reached an agreement and she adjusted my previous month bill by almost half because of no connection for some days during the month. She also confirmed that my account is suspended until I pay the remainder this month and no extra bill will be added into my account. I’m shocked I still receive daily rejected debits to my bank account which causes my bank account to be charged with money for bounced debit order and also why would rain add a bill to a suspended account? Right now all I want is to close and cancel rain completely out of my life. And to think of it I still wanted to continue with rain after paying the agreed amount with the consultant but NO More… and also they have added this bill, I can’t even connect last month no connection also so I don’t know what they are billing me for