very angry amd dissapointed

Its been over two weeks no internet, they expect me to pay at the end of the month but no one is helping still. i have been trying to communicate, they tell me about switching on and off my device even if its not the problem , my device says the network has been disconnected but they make me try things that dont even got any thing to do with it. #just reconnect my device!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. im very dissapointed. and i hope i get compansated for the threeweeks and counting period that the network has been down becuase i basically paid for *****.