very angry

when i app**** for rain they had a specials for R1. to my suprise i was billed twice and i called the guy explained that i had to pay for data used which was not explained. what i know RAIN is a month to month service if you dont pay you wont have wifi. so in march i was not home and decided to skip a payment. on the 26th of August i paid and they try to debit me on the 1st of sept. i called and spoke to Thembisile who is clueless, she said this is a month to month, i asked why did you try debiting my acc. she said because you did not pau in March and i asked according to my understanding if i dont pay i dont have the internet. she did not have a reply to that, i then asked because i paid will i be cut off, she said no we are just informing you of the outstanding amount. these ppl are ****** and trying to get as much money as they can from clients. on saturday the 2nd of september network was cutoff and returned sunday night, why?? they need to come take their **** back