GV
Giuseppe V
1 reviews | Active since Jul 2017
14 Sept 2026, 16:12
ve been a customer on Rainone since 2020 . The signal is weak in last 3 months speeds fluctuate especially during peak congestion hours especially in evening times why? Im paying R620 per month in rainone , any price match discounts offered as I can get u
Ive been a customer on Rainone since 2020 . The signal is weak in last 3 months speeds fluctuate especially during peak congestion hours especially in evening times why? Im paying R620 per month in rainone , any price match discounts offered as I can get unlimited fibre at webafrica for R319 per month currently advertised to switch over to them . rain South Africa Response received via rain support: the speeds bouncing around and the signal feeling weak during busy times. RainOne runs on 5G and 4G networks, which can slow down when lots of people are on at once, sharing the network. That’s pretty normal with wireless in peak periods.No price match offered but you may cancel yourself
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
14 Sept 2026, 16:34Dear Giuseppe ,
Thank you for contacting us. We sincerely apologize that your experience with our rain service did not meet your expectations. Please be assured that we will thoroughly investigate your inquiry and provide you with a detailed response.
Best regards,
rain
Thank you for contacting us. We sincerely apologize that your experience with our rain service did not meet your expectations. Please be assured that we will thoroughly investigate your inquiry and provide you with a detailed response.
Best regards,
rain
Rain's reply14 Sept 2026, 16:34
Official
Dear Giuseppe ,
Thank you for contacting us. We sincerely apologize that your experience with our rain service did not meet your expectations. Please be assured that we will thoroughly investigate your inquiry and provide you with a detailed response.
Best regards,
rain
Thank you for contacting us. We sincerely apologize that your experience with our rain service did not meet your expectations. Please be assured that we will thoroughly investigate your inquiry and provide you with a detailed response.
Best regards,
rain
GV
Hi customer escalations,
Thanks for calling me back and trying to assist me. I ran a new speed test now and still have speed problems per screenshot below. Please investigate further and do I need a new router to be swopped free of charge as my Rain router is over 6 years old?
RAIN TEST 2026-09-14 at 20.45.jpeg 56.85 KB
Customer Escalations
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Customer Escalations
Giuseppe V's updateReviewer Update
14 Sept 2026, 20:50Hi customer escalations,
Thanks for calling me back and trying to assist me. I ran a new speed test now and still have speed problems per screenshot below. Please investigate further and do I need a new router to be swopped free of charge as my Rain router is over 6 years old?
RAIN TEST 2026-09-14 at 20.45.jpeg 56.85 KB
Customer Escalations
- To: me
- ·
- Mon, Sep 14 at 7:54 PM
- Hey Giuseppe
Thank you for taking the time to speak with us today.As discussed, our checks indicate that your router is currently connected to a 5G tower while positioned between cellular coverage sectors. To help improve connectivity and performance, we have refreshed your connection and performed a de-latch on the service.We kindly recommend that you unplug the router for approximately two minutes and then reconnect it. Once powered back on, please place the router on a raised surface, such as a high shelf or windowsill, in the last room of your home, facing the direction of the corner of 9th Street and Paterson Road.After completing these steps, please connect a single device to the router and perform a speed test using Rain's speed test platform: Rain Speed Test (https://speed.rain.co.za/)Should you continue to experience any issues after testing, please let us know so that we can investigate further and assist you accordingly.
Regards,
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Customer Escalations
GV
Giuseppe V's update14 Sept 2026, 20:50
Reviewer Update
Hi customer escalations,
Thanks for calling me back and trying to assist me. I ran a new speed test now and still have speed problems per screenshot below. Please investigate further and do I need a new router to be swopped free of charge as my Rain router is over 6 years old?
RAIN TEST 2026-09-14 at 20.45.jpeg 56.85 KB
Customer Escalations
- To: me
- ·
- Mon, Sep 14 at 7:54 PM
- Hey Giuseppe
Thank you for taking the time to speak with us today.As discussed, our checks indicate that your router is currently connected to a 5G tower while positioned between cellular coverage sectors. To help improve connectivity and performance, we have refreshed your connection and performed a de-latch on the service.We kindly recommend that you unplug the router for approximately two minutes and then reconnect it. Once powered back on, please place the router on a raised surface, such as a high shelf or windowsill, in the last room of your home, facing the direction of the corner of 9th Street and Paterson Road.After completing these steps, please connect a single device to the router and perform a speed test using Rain's speed test platform: Rain Speed Test (https://speed.rain.co.za/)Should you continue to experience any issues after testing, please let us know so that we can investigate further and assist you accordingly.
Regards,
--
Customer Escalations
GV
Giuseppe V's updateReviewer Update
15 Sept 2026, 08:07New speed test taken now its still slow using the new tower like last night, please check the towers or I may need a new router :
image.png 114.23 KB
image.png 114.23 KB
GV
Giuseppe V's update15 Sept 2026, 08:07
Reviewer Update
New speed test taken now its still slow using the new tower like last night, please check the towers or I may need a new router :
image.png 114.23 KB
image.png 114.23 KB
GV
Giuseppe V's updateReviewer Update
15 Sept 2026, 08:08image.png 114.23 KB
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GV
Giuseppe V's update15 Sept 2026, 08:08
Reviewer Update
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Giuseppe V's updateReviewer Update
15 Sept 2026, 08:08image.png 114.23 KB
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114.23 KB
GV
Giuseppe V's update15 Sept 2026, 08:08
Reviewer Update
image.png 114.23 KB
Remove
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114.23 KB
GV
Giuseppe V's updateReviewer Update
15 Sept 2026, 11:38 New speed test taken 11-30 am its still slow using the new tower like last night, please check the towers or I may need a new router :
image.png 97.36 KB
image.png 97.36 KB
GV
Giuseppe V's update15 Sept 2026, 11:38
Reviewer Update
New speed test taken 11-30 am its still slow using the new tower like last night, please check the towers or I may need a new router :
image.png 97.36 KB
image.png 97.36 KB
GV
Giuseppe V's updateReviewer Update
17 Sept 2026, 07:10l. the reference number in case you take your router to the store to have it swapped out: ***2
- Thanks Please resend the reference number directly by sms to my cell phone or to my email as unable to read it so I can go to the closest rain Store - Rand Steam, 4 Napier Road Johannesburg for a free of charge router swap out
GV
Giuseppe V's update17 Sept 2026, 07:10
Reviewer Update
l. the reference number in case you take your router to the store to have it swapped out: ***2
- Thanks Please resend the reference number directly by sms to my cell phone or to my email as unable to read it so I can go to the closest rain Store - Rand Steam, 4 Napier Road Johannesburg for a free of charge router swap out
GV
Giuseppe V's updateReviewer Update
17 Sept 2026, 20:45Not yet received my Reference Number to my email or an sms as unable to read Reference no here to swop my router.
GV
Giuseppe V's update17 Sept 2026, 20:45
Reviewer Update
Not yet received my Reference Number to my email or an sms as unable to read Reference no here to swop my router.
GV
Giuseppe V's updateReviewer Update
18 Sept 2026, 09:54***2 - Thanks Please resend the reference number directly by sms to my cell phone or to my email as unable to read it so I can go to the closest rain Store - Rand Steam, 4 Napier Road Johannesburg for a free of charge router swap out
GV
Giuseppe V's update18 Sept 2026, 09:54
Reviewer Update
***2 - Thanks Please resend the reference number directly by sms to my cell phone or to my email as unable to read it so I can go to the closest rain Store - Rand Steam, 4 Napier Road Johannesburg for a free of charge router swap out