1 reviews | Active since Mar 2023
UTTERLY POOR SERVICE
I have been without internet connection for over a week.
I have called almost everyday(more than once a day) since the 22nd of March regarding this issue. At first it was a issue with my sim card which they proceeded to replace, the replacement arrived on the 28th of March, I HAVE STILL NOT HAD ANY INTERNET CONNECTION SINCE THEN. Every time I call they tell me that they are escalating the issue to their Technical Team and that someone will contact me, NO ONE HAS CONTACTED ME, I continuously need to call them back in order to get assistance. I have done every single one of your trouble shooting options I have restarted the device and reset the device on MULTIPLE occasions, I have also tried putting the sim into my phone and NOTHING works. Giving me answers like its currently load shedding is also UTTER Nonsense its been a WEEK! I have explained to 2 of your customer care agents that should this issue not be resolved this week I WILL CANCEL. This is utterly frustrating and absolute POOR service. Please have someone contact me that can ACTUALLY help me alternatively please have your Cancelations and REFUND Departments contact me ***
This is not a response, I have been without connection for a week do you mean to tell me that these sites have been down for a week? That is ridiculous and you should be ashamed as a company should that be the case.
Telling your customers that they there is no ETR is unacceptable and once again POOR SERVICE.
Copying and pasting your replies to customers over and over is not how customer service should work. You should be handling each customer on case by case basis.
I have requested that someone should contact me. Please do so.
This is not a response, I have been without connection for a week do you mean to tell me that these sites have been down for a week? That is ridiculous and you should be ashamed as a company should that be the case.
Telling your customers that they there is no ETR is unacceptable and once again POOR SERVICE.
Copying and pasting your replies to customers over and over is not how customer service should work. You should be handling each customer on case by case basis.
I have requested that someone should contact me. Please do so.