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Mas M

1 reviews | Active since Nov 2019

16 Apr 2025, 11:47

UTTERLY FRUSTRATED

To be honest I have been happy with #RAIN until recently, the worst that no one is getting back to me with a connection error that has been a bug since 15 March 2025. Ref: #***8 / #***0 / #***8 / #***0 / #***8 / #***2 / #***4 / #***8

There hasn't been any physical assistance, when the issue has not been resolved. TO DATE!!

Good day RAIN

I would like to raise my utterly disappointment with the service “activeness” regarding the connectivity issue. Raising my own eyebrows that perhaps if this was in a more suburban area than in a community that isn’t, the matter would have been resolved fully within 48hrs!!

To date - have no connectivity - the hasn’t been any progress from your - with same emails stating request has been received, agents will get back to me, and no one has except through emails - informing that the site I’m at has some issues, regular tower experiencing technical issues, yet nothing has been fully resolved. Another email sent advising that it was resolved but on my follow ups, same email is sent to me.

Much worse - I’ve lost businesses for the past 30days since 17th March when matter was informed - RAIN still debited full amount due whereas - I’ve lost clients that provide the same profit I secure, not just for RAIN services, but other merchants. - and I CANNOT by the love of myself keep driving out of the house to 7kms+ radiuses to get connectivity as that is my bread & butter. That alone, is petrol consumption that is more than the monthly subscription to RAIN!! Already have been doing that for 30days😡😡

Yes this is a first time this has happened however the actioning of the matter is delaying when I am certain by now the issues would have been picked up and resolved within 48hrs in the suburbs.

Perhaps me lashing out on Hello Peter, the Social media and other platforms tagging #RAIN, on the subject: SUBURB vs KASIE services by RAIN, this will resolve the matter with “immediate effect” as I am certain no company / business would want to have its name tarnished in any kind of ways.

PLEAE NOTE: MATTER HS NOT BEEN TRESOLVED. I STILL HAVE NO CONNCETIVITY AND IT IS FRUSTRATING TO HAVE TO DRIVE OUT OF THE HOUSE FOR CONNECTION EVERY DAY ........

you are aware there's a tower that has issues within my radius, WHY HAS THERE NOT BEEN ANYONE to look into it since then?? Again, does this have to do with SURBURB vs KASIE!!! ...

0
Replies (18)
Rain
Rain's reply16 Apr 2025, 12:01
Official
Hi Mas,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
MM
Mas M's update21 Apr 2025, 18:09
Reviewer Update
It's now 21st April and still there has been no connectivity.
I appreciate the call from RAIN, however I am disturbed to have been told that they do not know when the issue will be fixed, when it
1. Was reported 5 weeks ago
2. Advised that there could be a tower that has issues or with faults
Yet I am baffled by the response.

AGAIN: If this was a query related to a suburban area, perhaps and most certainly, matter would have been fixed within 48hrs of reporting.

As it is, I am sitting at #NANDOS - 7km drive, using MY OWN router, which is connecting ..like any other day I have to DRIVE OUT OF THE HOUSE to reach a certain radius to connect .... And still no connection in my own area ... only with RAIN network.

WHAT TO NOW????

PS: Debt order will be yet again done .... :( :/ .....

Another PS: #NANDOS... Northmead ,.... I love you guyz ...
..Seems now I am your regular customer.....
Planned and by default ... lol
Rain
Rain's reply21 Apr 2025, 19:28
Official
Hi Mas M,

Thank you for bringing your network complaint to our attention. We're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.
MM
Mas M's update24 Apr 2025, 14:09
Reviewer Update
Hi Rain ...

All of the above has been followed, tried and tested ...there is still no connection!!!

MM
Mas M's update29 Apr 2025, 15:28
Reviewer Update
There still has been no connectivity 😖😖😖😡😡😡😡😡😡😡😡😡😠😠😠😠😡 NO CONNECTION AT ALL!!!
Same issue, NOT YET RESOLVED

- it has been long discovered what the issue is
- to date no one .. JUST NO ONE can ever tell me that no IT people, electricians, engineers and who knows who is able to detect the actual error??
- And to have the consultants repeating the same script over to me is really depressing ...

As frustrating as it is ...i am now reconsidering membership ...... because i CANNOT BE TRAVELLING OUT OF THE HOUSE EVERY DAY TO TO WORK ON BUSINESS RELATED MATTERS ..... IT'S AN INCONVENIENCE AND TIME CONSTRANEOUS in the line of work ....
...
I do not have to explain the loss of potential clients due to different time zones ...!!!!!!!!!!!!!!!!!!!!


Rain
Rain's reply29 Apr 2025, 16:13
Official
Hi Mas,

Thank you for bringing your connection complaint to our attention.

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
MM
Mas M's update30 Apr 2025, 10:58
Reviewer Update
This was the most deplorable call to have ever received, in spite that I have been so tolerant and to be contacted and told that “connection cannot be generated as I have defaulted payment”
WHAT RIDICULE IS THAT?
Have never once been on arrears in the years I have been with rain and for the fact that I should be reimbursed for the past 11 weeks of no connectivity, where a “tower has faulty issues” yet still taking 2+ months to have the matter resolved, I am only told I HAVE TO PAY FOR THAT CONNECTIVITY!! ….
My patience has reached it’s limits
MM
Mas M's update30 Apr 2025, 10:59
Reviewer Update
.oh, and PS ... I AM NOT IN THE HOUSE ...AS ALWAYS, TO HAVE TO USE CONNECTION!!!!!!!
MM
Mas M's update30 Apr 2025, 14:04
Reviewer Update
Hi, I was on another call.
You can call again to elaborate .... I do not understand " liable to settle the remaining balance" when the debit order could be processed a per normal??? How am I liable?
Let's talk over call. because i am definitely not calling back... i am exhausted from doing that!!!!!! .
MM
Mas M's update02 May 2025, 12:30
Reviewer Update
Hello ...
Was unable to connect still.
Network not operational 🤯🤯🤯🤯😤
........... same issue!!! 🤯

I cannot take this anymore... I can't really deal with this. 🤯😤
MM
Mas M's update06 May 2025, 09:33
Reviewer Update
THIS HAS BEEN FAULTY SINCE 19TH MARCH!!!!!!!!!!!!!!!!!..............
And you are informing me that NO ONE IN THE ENTIRE IT / ENGINEERING departments know what the fault is?? Or finding the issue??
My patience is running out!!!!!!!!!!

MM
Mas M's update07 May 2025, 09:13
Reviewer Update
Same story / feedback all the time!!
Patience is something I have been doing for almost 2 months... and matter not resolved...
And there RIN was requesting payments and "assuming" it's due to a debit order error when the issue has forever been a tower!! Here you are again requesting I be patient ........

I think I should just cancel as if it were a different area, (suburbs) ... matter would have been resolved within 48hrs!! ....
Business productivity has been disrupted for a long period of time, loss of clients and of course, loss of profit to sustain connectivity that isn't there.

Make me understand that .........for loyalty purposes
MM
Mas M's update12 May 2025, 12:20
Reviewer Update
NO CONNECTION TO DATE ....
SAME ISSUE!!
SAME "CONNECTING WAYS --- DRIVING OUT FROM THE AREA"

KINDLY ADVISE ON CANCELLING PROCEDURES!!
MM
Mas M's update12 May 2025, 15:47
Reviewer Update
???????????????????????
MM
Mas M's update15 May 2025, 11:23
Reviewer Update
Am I going to be ignored??
@Rain??

MM
Mas M's update20 May 2025, 14:58
Reviewer Update
i have not received any assistance with regards to my connectivity .... Masedisa Mojaki, ***, ***. I have also been battling with cancelling online membership to RAIN ... it is now almost 3months and the issue has not been resolved.

MM
Mas M's update30 May 2025, 14:04
Reviewer Update
I have tested the card IN the fixed router
I even used different routers each time i got back home

I don't think there's an issue with either the router or sim because outside my area (2km+ radius) it connects fine
In any device.... mobile (handheld) or even the fixed ...


MM
Mas M's update30 May 2025, 16:19
Reviewer Update
This has been going for far too long no engineer or technician has really submitted or even assumed of the issue??? to detect the matter ??

To fix the infrastructure as mentioned........................