RV
Rina V
1 reviews | Active since May 2021
02 Dec 2023, 09:11
Utterly dissapointed gor almost 3 years every month
Rain. ***???? I am sick of this now... last month I paid over a R1000 foe a R599 package. Left it there. November 24 you cut my wifi I make payment. Today u cut my wifi and unform me my account is R1123 to reconnect... I am on a R599 package and paying over 1000 per month. What the he'll is going on... I am sooo tired of this every month. I paid on the 24th November y is my wifi cut again and informed of more than 1000 in arrears... I have been trying to get my debit to go off on the 2st which was a fight for almost two years then informed on the 25th and I agreed to leave it at 25th. Services got cut on 24th a day before 25th, paid and now outstanding. I had Rain one which was canceled as you guys couldn't even manage that account properly y am I being double billed. Pls don't reply privately I want clients to see what is your response to this. I am sick of fighting every single month. How the he'll can I pay 24 November and again 2 Dec. I want an explanation public explanation. When we call ur offices ur staff don't have a clue what to say and say they will send request but nothing ever gets done. A person has to run here to get help. Poor service and now *****ing my money...
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Replies (10)RV
Rina V's updateReviewer Update
02 Dec 2023, 09:15Lots of typing errors due to rain rising a person's fc**** blood pressure. I'm sick of this man honestly..
RV
Rina V's update02 Dec 2023, 09:15
Reviewer Update
Lots of typing errors due to rain rising a person's fc**** blood pressure. I'm sick of this man honestly..
Rain's replyOfficial
02 Dec 2023, 09:28Hi Rina Venter
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
Rain's reply02 Dec 2023, 09:28
Official
Hi Rina Venter
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
RV
Rina V's updateReviewer Update
02 Dec 2023, 09:51I don't want to hear how sorry you are for making the same mistake every month for 3 years... Should I cancel my service rather? I am working from home and have no internet after making payment in 24 November... I see rain was deducting from alot of clients... u guys should work on customer care and accounts as this is pathetic from ur side. I don't want any apology I want my rain activated and put back on the original R599 package NOT R1123. I did not agree to make two payments a month. Sort this asap or explain to the public y I'm paying triple cause I paid R500 something and now still owe R1123 mensing my account is over R1600 for the month.
RV
Rina V's update02 Dec 2023, 09:51
Reviewer Update
I don't want to hear how sorry you are for making the same mistake every month for 3 years... Should I cancel my service rather? I am working from home and have no internet after making payment in 24 November... I see rain was deducting from alot of clients... u guys should work on customer care and accounts as this is pathetic from ur side. I don't want any apology I want my rain activated and put back on the original R599 package NOT R1123. I did not agree to make two payments a month. Sort this asap or explain to the public y I'm paying triple cause I paid R500 something and now still owe R1123 mensing my account is over R1600 for the month.
RV
Rina V's updateReviewer Update
02 Dec 2023, 10:05Rain I'm waiting for answer or reconnection immediately
Can't even get through to ur offices!!!!!!!! WHY HAS MY SERVICES BEEN CUT !!!!!!!!!!! I WILL NOT PAY THE R1123 AS I MADE PAYMENT ON 24TH NOVEMBER... MY ACCOUNT IS NOT IN ARRESRS I PAID OVER R1000 LAST MONTH. SORT THIS ASAP
Can't even get through to ur offices!!!!!!!! WHY HAS MY SERVICES BEEN CUT !!!!!!!!!!! I WILL NOT PAY THE R1123 AS I MADE PAYMENT ON 24TH NOVEMBER... MY ACCOUNT IS NOT IN ARRESRS I PAID OVER R1000 LAST MONTH. SORT THIS ASAP
RV
Rina V's update02 Dec 2023, 10:05
Reviewer Update
Rain I'm waiting for answer or reconnection immediately
Can't even get through to ur offices!!!!!!!! WHY HAS MY SERVICES BEEN CUT !!!!!!!!!!! I WILL NOT PAY THE R1123 AS I MADE PAYMENT ON 24TH NOVEMBER... MY ACCOUNT IS NOT IN ARRESRS I PAID OVER R1000 LAST MONTH. SORT THIS ASAP
Can't even get through to ur offices!!!!!!!! WHY HAS MY SERVICES BEEN CUT !!!!!!!!!!! I WILL NOT PAY THE R1123 AS I MADE PAYMENT ON 24TH NOVEMBER... MY ACCOUNT IS NOT IN ARRESRS I PAID OVER R1000 LAST MONTH. SORT THIS ASAP
RV
Rina V's updateReviewer Update
02 Dec 2023, 10:36Still waiting....
RV
Rina V's update02 Dec 2023, 10:36
Reviewer Update
Still waiting....
RV
Rina V's updateReviewer Update
02 Dec 2023, 10:47No response no wifi... having a.****tion at 13:00 and need to get my work done. Clients will laugh if I have to mention I couldn't finish their wedding prep because I had no wifi... angry can't even describe how I feel at the moment... for **** sakes!!!!!! Can anyone advice on provider that can assist asap. We would be 10x people changing to the provider that assist straight away please
RV
Rina V's update02 Dec 2023, 10:47
Reviewer Update
No response no wifi... having a.****tion at 13:00 and need to get my work done. Clients will laugh if I have to mention I couldn't finish their wedding prep because I had no wifi... angry can't even describe how I feel at the moment... for **** sakes!!!!!! Can anyone advice on provider that can assist asap. We would be 10x people changing to the provider that assist straight away please
RV
Rina V's updateReviewer Update
02 Dec 2023, 11:55Still no response
RV
Rina V's update02 Dec 2023, 11:55
Reviewer Update
Still no response
RV
Rina V's updateReviewer Update
02 Dec 2023, 11:58Still no wifi. Function at 13 and rain decided to cut my services for a payment made. What a darn joke... the rain hope u loose a client the way I just did!!!!!!! You had no valid reason to cut me off at all payment was made and last month I paid over 1000. Should be in credit actually. I'm sick of this. Ur service is pathetic worse than government honestly... I don't see alot of happy clients and it's concerning.
RV
Rina V's update02 Dec 2023, 11:58
Reviewer Update
Still no wifi. Function at 13 and rain decided to cut my services for a payment made. What a darn joke... the rain hope u loose a client the way I just did!!!!!!! You had no valid reason to cut me off at all payment was made and last month I paid over 1000. Should be in credit actually. I'm sick of this. Ur service is pathetic worse than government honestly... I don't see alot of happy clients and it's concerning.
RV
Rina V's updateReviewer Update
02 Dec 2023, 12:48Rain please respond and explain why is my wifi still off and still says R1200 outstanding... what is this amount for. Remember I paid over R1000 last month *** is going on. I'm now sick of begging for response or my wifi to be switched on as payment was made. Common man. Up ur service it's pathetic
RV
Rina V's update02 Dec 2023, 12:48
Reviewer Update
Rain please respond and explain why is my wifi still off and still says R1200 outstanding... what is this amount for. Remember I paid over R1000 last month *** is going on. I'm now sick of begging for response or my wifi to be switched on as payment was made. Common man. Up ur service it's pathetic
RV
Rina V's updateReviewer Update
02 Dec 2023, 13:38Credit agreed. Can they please switch the wifi back on In the meantime and confirm once credit is done please
RV
Rina V's update02 Dec 2023, 13:38
Reviewer Update
Credit agreed. Can they please switch the wifi back on In the meantime and confirm once credit is done please