VR
Vishal R

1 reviews | Active since Jun 2025

28 Jun 2025, 10:22

"Utterly disgusted with Rain

"Utterly disgusted with Rain Customer Service! I've been battling a billing issue for THREE WEEKS, and it's still unresolved. Despite multiple escalations, I haven't received a call from the billing department.

Appalling service! I've asked to speak to a manager/supervisor, but still, NO CALL. Instead, I get directed to international call agents who don't understand or assist me.

Rain Customer Service is PATHETIC! I've been billed R900 for unknown reasons, while experiencing network and speed issues for 3 MONTHS. Useless tickets have been open, but nothing's been resolved.

And they expect me to continue paying for my subscription? I'm appalled!"

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Replies (3)
VR
Vishal R's update28 Jun 2025, 11:52
Reviewer Update
That's what I always hear that just not enough I did not accept your apology.
VR
Vishal R's update28 Jun 2025, 11:57
Reviewer Update
Are you kidding me?! 'Just not good enough' is NOT an acceptable excuse! I don't want your pathetic apology. I demand better service, and I demand it NOW.




VR
Vishal R's update28 Jun 2025, 12:57
Reviewer Update
Have not received any feedback as yet