Utterly Disappointed with Rain and CCD Couriers

I decided to cancel my Rain subscription effective 1st of February 2025 due to their ********** customer service. Little did I know this was just the beginning of my troubles. I have had multiple issues with the collection process of the router, which has only added to my frustrations.

On two occasions, I took time off work to be present for the router collection, but Rain’s courier services have failed to deliver on their promises. The initial collection date was scheduled for 6th of February 2025. The driver falsely claimed he was waiting outside my property. When I questioned him about his location, as I couldn't see him, he hung up and then ghosted me. CCD Couriers called me again to schedule a second collection for the 17th of February 2025, but yet again, no one showed up. This meant that I had taken time off from work twice for nothing.

This morning, I received a call from CCD to schedule another date for collection. I explained to the woman on the phone that the router was supposed to be collected yesterday, the 17th of February 2025, but no one showed up again. To my utter disbelief, she had the audacity to ask, “Then why don’t you just bring it in yourself?” I explained to her that the router is an outdoor router and must be removed by a Rain technician.

Not only are Rain’s systems flawed, but it’s also clear that the parties involved in their services are clueless. I would not recommend Rain to anyone. It is just one problem after another with them.