Utterly disappointed in how this is being handled.

So I've asked to be downgeades since May amd noting has happened at the same time I asked to be canceled... as I see no1 is getting back to me. Now I'm told to pay 2500 in order to do so. I have proof I've asked for a downgrade and cancelation I will not be liable for a cost that could have been avoided.. No1 is helping me at Rain and that is why I've taken this measures.

I don't want your device or anything please. As I was told by the guy when I bought the device that it's not a contract yet I'm liable to pay for months on a device that was not connected and I asked for a downgrade that's complete madness. Then I send a WhatsApp message and some Leila responds who the heavens is Leila? Is it automated because Leila is clearly not doing a good job either.