MM
Malope M
1 reviews | Active since Mar 2018
11 Dec 2024, 19:46
Utterly disappointed at the service
So I’ve been calling Rain for the past 3 days to get assistance with my WiFi!!! My WiFi for some odd reason is no longer connecting to my tv, mind you I only got the router a year ago…. For the past 3 days I’ve been told that a technician would get back to me…. Still haven’t received a call back…. A consultant today then tells me I need to get an upgrade because my tv updated!!!! So does this mean that everytime my tv updates, I need to upgrade my router??? Make it make sense!!!! I’m utterly disappointed with the service I’ve been receiving
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
11 Dec 2024, 19:55Hi Malope,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection query, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection query, and we'll be in contact soon.
Regards,
rain.
Rain's reply11 Dec 2024, 19:55
Official
Hi Malope,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection query, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection query, and we'll be in contact soon.
Regards,
rain.
MM
Malope M's updateReviewer Update
11 Dec 2024, 20:10Clearly this is auto generated response, because no where in my complaint did I mention having connectivity issues with my phone/laptop
MM
Malope M's update11 Dec 2024, 20:10
Reviewer Update
Clearly this is auto generated response, because no where in my complaint did I mention having connectivity issues with my phone/laptop
MM
Malope M's updateReviewer Update
12 Dec 2024, 19:33Followed all the steps, but I’m still unable to connect
MM
Malope M's update12 Dec 2024, 19:33
Reviewer Update
Followed all the steps, but I’m still unable to connect
MM
Malope M's updateReviewer Update
13 Dec 2024, 06:56If you could return my calls as your consultants keep saying you will, you would know that I’ve done that already!!!!
MM
Malope M's update13 Dec 2024, 06:56
Reviewer Update
If you could return my calls as your consultants keep saying you will, you would know that I’ve done that already!!!!