Using COVID-19 AS AN EXCUSE NOT TO PROVIDE SERVICES!

Over a month and still no response to three of my tickets, I updated my account details and the invoice is still on the old account holders name to say the least. I work from home and cannot even get my work done I am very disappointed as you promise a service which you clearly do not provide regardless why must I pay you if I LITERALLY DO NOT HAVE ACCESS TO THE INTERNET! If I do not have a response asap I will be taking things further Rain. This service is absolutely shocking!