Useless,****mers

UNACCEPTABLE, you call was useless cause I am still waiting for the issue to be resolved since the beginning of this month while I've paid for the services that I didn't use and now another month of back and forth with the same nonsense with any resolution. Now your replacement router is not working and you expect me to wait another 30 days.....Remain in contact??????Promised to call today.....did I receive the call like we agreed?????? From your previous reviews you should be ashamed of your poor services and customer service or customer satisfaction.......

Oooh and your Ai assistant is just as useless........

That is not the time we agreed on,you should have honored your promise, 7pm can't be 8:30 or 8:45 .Your customer service it's getting worse by a sec.Whatsapp assistance rating it -1 it keeps asking the same questions, giving useless steps to resolve issues,however it is smart at one thing only*creating tickets* as for ai assistant on ask my rain.....you are better off without it*terrible *

This is so inherent, forever making empty premises,bad customer service and connectivity issues. You have to be honest and admit that ya'll don't know what you doing cause the number of customer complaints about your services are **********

Please I am so done,just come and collect your devices. It I the level of service check customer complaints on socials

An update within a working device that I paid for how is that helping?whole month resolving an issue?

I will be lodging a complaint with ICASA and CGSO I am not going to be ****med by Rain I have paid for the services that I never received, made countless efforts to resolve the issue and nothing has been done to resolve the issue and it has wasted my time and money

The level of dishonesty and reliability is 0,firstly you **** about connectivity issues in my area,while 8 houses in my area have full signal and they can attest to this.Now you wanna refund me for days that I didn't use your services while I've paid for them ,still don't understand how you Goin to do that while I pay for everyday usage already.I don't know why your support team is getting paid .....Kindly Deactivate the old 5G home and Activate the replacement router is that as simple.Now that I've figured out the issue it should be easy for you.

PS I have sent the picture, and now what?we wait another month?

What's so difficult about deactivating the old device that's not even working and activate the new device? 🙄 That I have to ask you to do your job and also explain how to do it.Is it not a standard procedure that when you approve the swap you have to deactivate the old device before giving out the new one.Ya"ll getting paid for nothing really .

Compliments to the remote consultants in the Philippines as for the local .....should all be fired.

I see you not going to bother yourself about doing the right thing,spoke your technician and he also failed to get the router to work cause you are refusing to deactivate the old 5G router that you have by you.
***8

Another swap?really?and Monday is a holiday .I have already waited for this device for 7days and now additional 7days ,yet again paying for another month of zero service. I have a very important interview on Monday with an international company, how I am suppose to do it.I have been extremely patient for over 6 weeks now.

What happened?is this your way of staying in touch till the issue is resolved?drove 34km to Rain shop in Bonaero park ,got the router after a painful waiting and it keeps losing signal have to reset every 30 min or an hour.

Which device are you referring to?just to make sure we on the same page,